PANTPEOUF — LEGAL

Last updated: 1 September 2026

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Welcome to Pantepouf.

Pantepouf is committed to offering a transparent and reliable shopping experience. On this page you can find the legal information applicable to the use of pantepouf.com and purchases made through our online store.

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Our legal information consists of:

• Terms & Conditions

• Shipping & Delivery

• Returns & Refunds

• Privacy Policy

• Cookie Policy

• Company & Contact Information

• Model Withdrawal Form

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TERMS & CONDITIONS

1. About Pantepouf

The website pantepouf.com and the online store available through this website are operated by:

pantepouf

Narcissenlaan 2
2106 BL Heemstede
The Netherlands

Chamber of Commerce (KvK): 42099835
VAT identification number: NL005492952B40

Email: info@pantepouf.com
Telephone: +31 6 43428875

In these Terms & Conditions, we refer to ourselves as “Pantepouf”, “we”, “us” or “our”.

A “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.

A “Product” means any product offered for sale through pantepouf.com.

2. Applicability

These Terms & Conditions apply to offers made by Pantepouf and to agreements concluded between Pantepouf and Consumers through pantepouf.com.

Before completing an order, Customers will be given the opportunity to review the applicable Terms & Conditions.

Nothing in these Terms & Conditions excludes or limits mandatory rights granted to Consumers under Dutch or European consumer law.

3. Products

Pantepouf aims to describe and display Products as accurately as reasonably possible.

Product pages may include information regarding size, colour, material, fit, composition, care and other relevant characteristics.

Colours displayed on screens may differ slightly from the actual Product because of screen settings, lighting and photography.

Minor variations inherent to materials or production methods do not necessarily constitute a defect, provided that the Product otherwise meets the standard that a Consumer may reasonably expect.

4. Prices

All prices on pantepouf.com are stated in euros (€) and include applicable VAT unless expressly stated otherwise.

Standard shipping within the Netherlands currently costs €5.95.

All applicable delivery costs and the total price payable will be displayed before the Customer completes the order.

Pantepouf will not add optional paid Products or services to an order without the Customer's express agreement.

In the case of an obvious pricing or typographical error that the Customer knew or reasonably should have known was an error, Pantepouf is not obliged to supply a Product at that incorrect price, to the extent permitted by law.

5. Orders

Customers place an order by completing the checkout process on pantepouf.com.

Before submitting the order, Customers will have the opportunity to review the order and correct any errors.

An order becomes subject to a payment obligation when the Customer activates the final order button clearly indicating that payment is required.

Following an order, the Customer receives an electronic confirmation.

Pantepouf may refuse or cancel an order where there are legitimate reasons, for example suspected fraud, an obvious pricing error or the Product unexpectedly being unavailable.

If payment has already been received for an order that Pantepouf cannot fulfil, that amount will be refunded.

6. Payment

Pantepouf currently accepts iDEAL, as made available during the Wix checkout process.

Payment services are provided through the payment infrastructure and payment service providers connected to our Wix webshop.

The Customer is responsible for providing correct payment and billing information.

Pantepouf does not itself need to receive or retain complete bank payment credentials where these are processed directly by the relevant payment provider.

7. Delivery

Pantepouf currently delivers to addresses within the Netherlands.

Standard shipping costs €5.95.

Our estimated delivery time is:

3–7 working days

The applicable shipping cost and estimated delivery information are displayed before the Customer completes the order.

Delivery times are estimates unless a particular delivery date has expressly been agreed.

Pantepouf uses PostNL as its shipping partner.

8. Risk During Delivery

Pantepouf remains responsible for the Product until it has been received by the Customer or a third party designated by the Customer other than the carrier.

A Customer is therefore not required to bear the risk of a parcel being lost or damaged while it is being delivered by the carrier selected by Pantepouf.

9. Right of Withdrawal

Consumers generally have the statutory right to withdraw from an online purchase without giving a reason.

The withdrawal period is 14 days.

For Products, the period generally starts on the day after the Customer, or a third party designated by the Customer other than the carrier, receives the Product.

The Customer must inform Pantepouf of their decision to withdraw within the withdrawal period.

This can be done:

• using the online withdrawal function on pantepouf.com;

• by emailing info@pantepouf.com;

• using the Model Withdrawal Form included below; or

• through another clear statement communicating the decision to withdraw.

No reason needs to be provided.

10. Online Withdrawal Function

Pantepouf provides an online function allowing Customers to exercise their statutory right of withdrawal.

This function must remain clearly and continuously accessible during the applicable withdrawal period.

Customers can use the function without being required to create a new account.

After an online withdrawal request has been submitted, Pantepouf will provide confirmation without undue delay on a durable medium, such as by email.

Using the online withdrawal function is not mandatory. Customers may also exercise their withdrawal right by email, telephone, letter or another legally permitted method.

11. Returns

After notifying Pantepouf that they wish to withdraw from the purchase, the Customer must return the relevant Product without undue delay and no later than 14 days after the withdrawal notification.

Returns must be sent to:

Pantepouf Returns
Narcissenlaan 2
2106 BL Heemstede
The Netherlands

Return shipping costs are borne by the Customer.

We strongly recommend using a tracked shipping method and retaining proof of postage.

This does not apply where Pantepouf is legally responsible for the return costs, for example in relation to certain defective, damaged or incorrectly supplied Products.

12. Condition of Returns

Customers may inspect and try on clothing in the same way as they reasonably would in a physical shop.

We ask Customers to return Products:

• clean;

• undamaged;

• unwashed;

• unaltered;

• not worn beyond what is reasonably necessary to try the Product;

• preferably with original labels attached; and

• preferably in the original packaging.

Please avoid make-up, perfume, deodorant, pet hair or other marks when trying on clothing.

A missing tag or original packaging does not automatically remove a statutory withdrawal right.

However, Pantepouf may deduct an amount reflecting a reduction in value where the Product has been handled more than necessary to establish its nature, characteristics and functioning, to the extent permitted by law.

13. Refunds

Where a Customer validly withdraws from the entire order, Pantepouf will refund the amounts required by law, including the purchase price and the cost of the least expensive standard delivery option offered for that order.

For the current standard delivery service, this means that the original €5.95 shipping charge will also be refunded where required following withdrawal from the entire order.

If only part of an order is returned, the original delivery cost does not automatically have to be refunded.

Pantepouf will issue the refund without undue delay and no later than 14 days after being informed of the withdrawal.

For Products, Pantepouf may wait until:

• the returned Product has been received; or

• the Customer provides evidence that the Product has been sent back,

whichever occurs first.

Refunds will normally be made through the same payment method used for the original transaction.

14. Exceptions to Withdrawal

The statutory withdrawal right does not apply where an exception provided by law applies.

This may include Products:

• made according to the Customer's individual specifications;

• that are clearly personalised; or

• that otherwise fall within a statutory exemption.

A standard choice of size, colour or regular Product option does not by itself make a Product personalised.

Where a Product is excluded from the right of withdrawal, this will be clearly communicated before purchase.

15. Damaged, Incorrect or Defective Products

If a Customer receives an incorrect, damaged or defective Product, please contact:

info@pantepouf.com

Please include the order number and, where useful, photographs of the issue.

This is separate from the statutory withdrawal process.

Where a Product does not comply with the agreement, Pantepouf will provide the remedies required by Dutch consumer law and will not charge Customers costs that Pantepouf is legally required to bear.

16. Statutory Warranty

Consumers are entitled to a Product that conforms to the agreement and has the characteristics they may reasonably expect.

Dutch statutory warranty does not have a universal fixed two-year period.

How long a Product may reasonably be expected to remain suitable for normal use depends on factors including:

• the type of Product;

• its price;

• its quality;

• the information provided when it was purchased; and

• its reasonably expected lifespan.

Where a Product does not meet those expectations and statutory conformity requirements are satisfied, Consumers may be entitled to legally available remedies.

Normal wear and tear, improper use, failure to follow care instructions or damage caused by the Customer is not treated as a defect for which Pantepouf is responsible.

17. Complaints

Complaints may be sent to:

info@pantepouf.com

Please include your order number and a clear description of your complaint.

Pantepouf aims to provide a substantive response within 14 days.

If more time is reasonably required, the Customer will be informed.

18. Liability

Pantepouf is liable where and to the extent required by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory statutory Consumer rights.

Pantepouf is not responsible for damage resulting solely from improper use, failure to follow reasonable care instructions or circumstances attributable to the Customer.

19. Force Majeure

Pantepouf will not be responsible for failure or delay in performing an obligation to the extent caused by circumstances beyond its reasonable control and where this qualifies as force majeure under applicable law.

Statutory Consumer rights that cannot legally be restricted remain unaffected.

20. Intellectual Property

All intellectual property rights relating to Pantepouf, including the brand name, logo, design, photographs, text, graphics and original website content, belong to Pantepouf or its licensors unless stated otherwise.

Such content may not be reproduced, distributed or commercially exploited without prior permission except where permitted by law.

21. Governing Law

Agreements between Pantepouf and Consumers are governed by Dutch law.

This does not deprive Consumers of mandatory protections available under applicable law.

Disputes may be brought before the competent court as determined under applicable law.

2. SHIPPING & DELIVERY

Pantepouf currently ships exclusively within the Netherlands.

Shipping Costs

Standard shipping:

€5.95

Shipping costs are displayed during checkout before payment.

Delivery Time

Estimated delivery time:

3–7 working days

Shipping Partner

Orders are shipped using:

PostNL

Tracking

Where tracking is available, Customers receive shipment or tracking information after dispatch.

Delays

Carrier delays may occasionally occur.

If your order is significantly delayed, please contact:

info@pantepouf.com

Pantepouf's statutory responsibility for delivery remains unaffected.

Incorrect Address

Please check your delivery address carefully during checkout.

If you notice an error, contact us as quickly as possible.

If the order has not yet been dispatched, we will try to correct the address. Changes cannot be guaranteed once an order has been shipped.

Lost or Damaged Parcels

Where a parcel is lost or damaged before delivery to the Customer, please contact Pantepouf.

Pantepouf will handle any appropriate claim with PostNL and remains responsible for delivery to the extent required by consumer law.

3. RETURNS & REFUNDS

Sometimes it's simply not the right fit.

Pantepouf offers the statutory 14-day withdrawal period applicable to qualifying online purchases.

Notify Us

Within 14 days after receiving your order, inform us that you wish to withdraw:

Email: info@pantepouf.com
Online: [LINK NAAR ONLINE HERROEPINGSFUNCTIE]

Send Your Return

Once you have notified us, you have up to another 14 days to send your Product back.

Return to:

Pantepouf Returns
Narcissenlaan 2
2106 BL Heemstede
The Netherlands

Return Shipping

Return shipping costs are paid by the Customer.

We recommend tracked shipping.

Trying On Clothing

You may try on your Pantepouf item as you reasonably would in a physical store.

Please avoid:

• wearing the Product for extended periods;

• washing it;

• removing or altering parts;

• staining it with make-up or cosmetics;

• perfume or deodorant marks;

• pet hair;

• damage.

Labels and packaging should preferably remain intact.

If handling has caused a reduction in value beyond what was necessary to inspect the Product, we may apply an appropriate deduction where permitted by law.

Refund

After a valid full withdrawal, we refund:

• the relevant Product price; and

• where required, the original €5.95 standard shipping cost.

Return postage remains at the Customer's expense unless the return concerns an issue for which Pantepouf is legally responsible.

4. PRIVACY POLICY

Controller

The controller responsible for processing your personal data is:

pantepouf
Narcissenlaan 2
2106 BL Heemstede
The Netherlands

KvK: 42099835
VAT: NL005492952B40

Email: info@pantepouf.com
Telephone: +31 6 43428875

Information We Process

Depending on your interaction with Pantepouf, we may process:

• name;

• email address;

• telephone number;

• billing address;

• delivery address;

• order information;

• payment status and transaction information;

• return and refund information;

• communications with Customer Service;

• IP address;

• browser and device information;

• website interactions;

• cookie preferences;

• analytics data.

Orders

We process information necessary to process, deliver and administer your order.

This includes sharing information with relevant service providers including:

Wix — webshop infrastructure
Payment service provider / iDEAL infrastructure — payment processing
PostNL — delivery

Legal basis: performance of our agreement with you and compliance with applicable legal obligations.

Wix

Pantepouf uses Wix to operate pantepouf.com.

Wix may process personal information on our behalf to provide website hosting, ecommerce functionality, security, analytics and related services.

Wix may process or store data in countries inside and outside the European Economic Area.

Where applicable, international transfers are subject to appropriate legal transfer mechanisms and safeguards as described in Wix's Data Processing Agreement.

Wix Analytics

Pantepouf uses Wix Analytics to understand website traffic, performance and visitor behaviour.

Depending on your cookie preferences, Wix Analytics may process information including:

• visits;

• pages viewed;

• general website interactions;

• technical device information;

• referral information;

• associated identifiers.

Where consent is required for analytics cookies or similar technologies, the relevant analytics functionality will only be used after consent has been provided.

You can manage or withdraw your cookie choices through our Cookie Settings.

Shipping

For delivery purposes, necessary Customer information is shared with:

PostNL

This can include your name, delivery address, email address, telephone number and relevant delivery information.

The information is used only to the extent necessary to arrange and administer delivery and related services.

Legal and Administrative Retention

Certain order and transaction information may have to be retained to comply with accounting, tax and other legal obligations.

Other personal data is retained only for as long as reasonably necessary for the relevant purpose or to establish, exercise or defend legal claims.

Your Rights

Under the GDPR, depending on the circumstances, you may have rights including:

• access;

• correction;

• deletion;

• restriction;

• objection;

• data portability;

• withdrawal of consent.

Where processing is based on consent, you may withdraw that consent at any time.

You can exercise your rights by contacting:

info@pantepouf.com

You also have the right to submit a complaint to the Autoriteit Persoonsgegevens.

5. COOKIE POLICY

Pantepouf.com uses cookies and similar technologies.

Essential Cookies

Essential cookies are necessary for functions such as:

• security;

• shopping basket;

• checkout;

• fraud protection;

• session functionality;

• storing privacy choices.

These may generally be used without consent where they are strictly necessary.

Analytics Cookies

Pantepouf uses Wix Analytics.

These technologies help us understand how visitors interact with pantepouf.com and help us improve the website.

Where consent is legally required, analytics cookies are not activated until the visitor has provided the relevant consent.

Marketing Cookies

Pantepouf currently does not list separate third-party marketing or advertising tracking tools in this Policy.

If tools such as Meta Pixel, Google Ads, TikTok Pixel or similar services are introduced in the future, this Cookie Policy and the cookie consent configuration must be updated before or when those tools are activated.

Cookie Choices

Visitors can accept or reject optional cookies through the cookie banner.

Optional cookies should not be enabled before valid consent has been obtained where consent is legally required.

Visitors can later change or withdraw their consent through:

Cookie Settings

Pantepouf uses Wix's privacy and cookie functionality to manage these choices.

6. COMPANY INFORMATION

pantepouf
Narcissenlaan 2
2106 BL Heemstede
The Netherlands

KvK: 42099835
VAT: NL005492952B40

Customer Service
info@pantepouf.com
+31 6 43428875

Website
pantepouf.com

Shipping partner
PostNL

Standard shipping: €5.95
Estimated delivery: 3–7 working days

Returns: paid by the Customer.

7. MODEL WITHDRAWAL FORM

To:

pantepouf
Narcissenlaan 2
2106 BL Heemstede
The Netherlands

Email: info@pantepouf.com

I hereby inform Pantepouf that I withdraw from my agreement regarding the sale of the following Product(s):

Product(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email:

Date:

Signature, only where this form is submitted on paper: